How we handle your information

Last updated: 27 September 2026

This notice explains how Smallglobe Consulting handles personal information when you contact us through this website, by email or by telephone. Smallglobe Consulting is responsible for deciding how that information is used.

Information you give us

Our enquiry form asks for your email address, the service you are interested in, and your message. You may also give us your name, telephone number, organisation or other details in a message, email or call. Please avoid sending sensitive or confidential documents through the website form; we can discuss a suitable way to share them if needed.

Why we use it

We use your information to read and respond to your enquiry, discuss your requirements, and take steps you request before we provide a service. We may keep a record of our correspondence to manage follow-up questions and our business relationship. The information requested by the form is needed for us to understand and reply to your enquiry. We process it to take steps at your request toward providing services and for our legitimate interest in managing enquiries and correspondence. We do not use your enquiry details to make automated decisions about whether to provide a service.

Security check

The enquiry form uses Google reCAPTCHA to help distinguish genuine visitors from automated submissions. Google may receive technical information about your browser and interaction with the form for this purpose. The check is subject to Google's Privacy Policy and Terms of Service. If you prefer not to use the form, you can contact us by email or telephone.

Website analytics

If you accept analytics, we use Google Analytics to understand which pages visitors use and how the website performs. Google may receive information about your browser, device and visits and use cookies for this purpose. Analytics does not load until you accept. You can decline or change your choice using “Analytics settings” in the footer. If you withdraw consent, the change applies to future visits and does not remove information already collected. See Google's Privacy Policy for details of its data handling.

Who receives it

Website form submissions are sent to Formspree, which processes and stores them for delivery to us. Formspree says its services are hosted in the United States, so form information may be processed outside Malawi. Its own handling of information is described in the Formspree privacy policy. Our website and email hosting providers may also process technical information needed to operate those services. We may share enquiry details with people working with us where necessary to respond or provide a requested service, and where the law requires us to do so.

How long we keep it

We keep enquiry correspondence only while it is needed to handle the enquiry, manage any resulting work, or meet applicable record-keeping obligations. The period depends on the nature of the enquiry and whether it becomes a client engagement. You can ask us about the retention of a particular enquiry using the contact details below.

Your choices and rights

You can ask us what personal information we hold about you, request a correction, or ask us to delete it where applicable. You may also have other rights under Malawi’s Data Protection Act, 2024. Email us with enough detail to identify the enquiry, and we will respond in line with applicable law. You can also raise a concern with the Malawi Data Protection Authority.

Contact us

For privacy questions or requests, email info@smallglobeconsulting.mw or write to Smallglobe Consulting, Galaxy House, Second Floor, Southern Wing, Blantyre, Malawi.